Responsible Gaming

At 1win Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and taking action when gambling no longer feels controlled. This page provides general information to help players make informed decisions and use available safety tools.

1win Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/587/0621, held by operator 1Win N.V.

Gamble for entertainment

Casino games are based on chance. Outcomes are not guaranteed, and previous results do not change the likelihood of future results. A win cannot be relied on, and losses may occur. You should only gamble with money you can afford to lose after essential costs, regular commitments and savings have been considered. Never use money set aside for rent, bills, food, education, medical care or other important needs.

Gambling is not a reliable source of income. It should not be treated as an investment, a solution to debt or a way to recover money that has already been lost. Chasing losses can lead to larger losses and may make it harder to stop. Set a budget before you start and treat that amount as the cost of entertainment. When the budget is used, stop playing rather than adding more money.

Practical ways to stay in control

Decide how much time and money you are prepared to spend before gambling.
Keep gambling separate from everyday household spending and essential payments.
Use a personal budget and record deposits, wagers and withdrawals so you understand your activity.
Take regular breaks and avoid gambling when you are tired, upset, stressed or affected by alcohol or other substances.
Do not borrow money, use credit for gambling or ask others to fund your play.
Avoid trying to win back losses by increasing stakes or playing for longer.
Do not gamble to celebrate, escape problems or change your mood.
Consider telling someone you trust about your limits and asking them to support your plan.

You must meet the legal minimum age and any other eligibility requirements that apply to you before using gambling services. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keeping your account details private can help protect both your funds and your ability to manage your play.

It can also help to consider how gambling fits into your wider routine. Make time for work, study, family, exercise and other interests. Avoid making gambling the main way you spend free time. Taking regular days away from gambling can help you notice whether your habits are changing and whether you remain comfortable with the amount of time and money involved.

Account safety tools and personal limits

Depending on the services and features available on your account, you may be able to use tools designed to support safer gambling. These can include deposit limits, wagering or spending limits, session reminders, time limits, reality checks, temporary breaks and account self-exclusion. Availability, operation and activation requirements may vary. Review the relevant account settings and terms before selecting a control.

Set limits before you play

A limit is most effective when it is chosen before gambling begins and based on your circumstances, not on a current win or loss. Consider setting a daily, weekly or monthly amount that you will not exceed. You may also set a maximum session length or use reminders to check how long you have been playing. If a limit is reached, treat it as a clear signal to stop.

Some limits may take effect immediately, while others may require a waiting period before they can be increased or changed. A request to reduce or stop gambling should be treated seriously. Do not attempt to bypass a limit by opening another account, using another person's details or transferring activity between accounts.

Taking a break or self-excluding

If you feel gambling is becoming difficult to manage, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a stronger measure that prevents or restricts access for a selected period, subject to the process and conditions that apply. Before requesting it, withdraw any available balance where permitted, secure your account and remove saved payment methods if appropriate.

Self-exclusion should be used across relevant gambling services where possible, because restricting one account may not address gambling elsewhere. Do not try to reopen or replace a self-excluded account during the exclusion period. If you ask to return after a break, take time to review what caused the concern and whether gambling is appropriate for you. A break does not remove previous losses or guarantee future results.

If you are uncertain which tool is suitable, seek independent advice before continuing. You can also ask a trusted person to help you apply limits, monitor your plan or reduce access to available funds. Support from another person does not replace professional advice, but it can make it easier to follow through with a decision to pause or stop.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, sleep and emotional wellbeing. It is not necessary to wait until a serious problem develops before seeking support. A concern is enough reason to pause, use account controls and speak with someone independent.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to recover losses by making larger bets or continuing after deciding to stop.
Gambling with money needed for bills, living costs or other commitments.
Borrowing money, selling possessions or using credit to continue gambling.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Feeling restless, anxious, irritable or preoccupied when not gambling.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about gambling or withdrawing from relationships.
Gambling to cope with sadness, stress, loneliness or other difficult feelings.
Feeling unable to stop even when gambling is causing financial or personal problems.

If any of these signs apply, stop gambling and consider restricting access to your account. Tell a trusted person what is happening and seek confidential support from an appropriately qualified service. Independent counselling and financial counselling can help with both the emotional and practical effects of gambling. You do not need to manage the situation alone.

It can be useful to review bank statements, account activity and recent spending so you have a clear picture of the situation. Avoid borrowing more money to cover gambling losses or attempting to solve financial pressure through further play. A financial counsellor may help you prioritise bills, contact creditors and develop a manageable plan.

If gambling has contributed to immediate danger, serious distress, threats, family violence or thoughts of self-harm, contact emergency services or an appropriate crisis service in Australia. If you are in immediate danger, call Triple Zero (000). For non-urgent help, consider speaking with a health professional or an Australian gambling support service such as Gambling Help Online. Services may offer information, counselling, online chat or referrals, subject to their own availability and eligibility requirements.

Support, privacy and getting help

You can ask a trusted family member, friend, doctor, psychologist, counsellor or financial counsellor for support. An independent professional can help you understand your gambling behaviour, make a practical plan, manage debt and address stress or other issues that may be connected to gambling. Support is also available to people affected by someone else's gambling, including partners, family members and friends.

When discussing your account or requesting a safer gambling measure, only provide information through the official account or support channels made available by 1win Casino. Do not share passwords, payment details or verification codes with another person. Account information may be handled in accordance with the applicable privacy notice and laws. If you believe someone has accessed your account, change your password where possible and report the issue through the available official channel.

A simple action plan

Stop gambling for now and do not make further deposits while you consider your options.
Review recent activity and identify the amount of time and money involved.
Apply a deposit, spending, time or self-exclusion control through the available account settings.
Tell someone you trust and ask them to help you maintain the plan.
Contact an independent gambling, health or financial support service in Australia.
Remove easy access to extra funds and address urgent bills or financial commitments.
Review your progress regularly and seek further help if you are still finding it difficult to stop.

Responsible gaming is an ongoing process. A limit can be changed, a break can be extended and support can be requested at any time. If gambling no longer feels like a controlled leisure activity, the safest choice may be to stop completely. Please read the applicable terms, privacy information and account guidance for further details about the controls available to you.

This page provides general information and is not a substitute for medical, psychological, legal or financial advice. Gambling support services may have their own eligibility requirements, privacy policies and operating hours. If you need help, contact an appropriate independent service as soon as possible rather than waiting for the situation to worsen.