Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use 1win Casino, including its website, games, account services and related features. Please read them carefully before registering or playing. By using the service, you acknowledge that you have read, understood and accepted these terms.

1win Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/587/0621, held by operator 1Win N.V.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of 1win Casino. They apply to your use of the website, your player account, casino games, promotions, payment functions and any other services made available through the platform. Additional rules may apply to particular games, promotions or features. Where additional rules are provided, they form part of these Terms & Conditions.

You accept these terms when you create an account, access the website, deposit funds, participate in a game or otherwise use the service. If you do not agree with any part of these terms, you must not use 1win Casino. You should keep a current copy of the terms for your records and check this page regularly, as the terms may be updated from time to time.

The service is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for understanding and complying with the laws that apply to you. Access may be restricted in some locations, and the availability of games or payment methods may vary.

Changes to these terms

The operator may amend, replace or update these Terms & Conditions where reasonably necessary, including to reflect changes to the service, legal requirements, security practices or operational procedures. Updated terms will apply from the time they are published or otherwise made available, unless a different effective date is stated. If you continue using the service after an update, this may be treated as acceptance of the revised terms.

2. Eligibility and player accounts

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You must provide accurate, complete and current information when registering and whenever the operator asks you to confirm or update your details. You must not register or play on behalf of another person.

Keep your account information accurate and up to date.
Protect your username, password and other account credentials.
Tell the operator promptly if you suspect unauthorised access or activity.
Use only one personal account unless the operator has expressly approved otherwise.
Do not sell, transfer, lend or otherwise allow another person to use your account.
Do not use the service for unlawful activity, fraud, money laundering or other prohibited conduct.

You are responsible for activity carried out through your account unless you have notified the operator of suspected unauthorised use and taken reasonable steps to secure the account. The operator may request identity, age, address, payment or source-of-funds information. These checks help protect players, prevent fraud and meet applicable compliance requirements. An account may be restricted while checks are being completed.

The operator may refuse an application, suspend an account, limit access, cancel transactions or close an account where it identifies inaccurate information, suspected misuse, security concerns, a breach of these terms or a legal or compliance reason. Any action will be handled in accordance with applicable requirements and the operator's procedures.

3. Games, deposits and withdrawals

Games must be used for entertainment and not as a way to make guaranteed income. Game outcomes are determined by the relevant game rules and technical systems. You accept the normal risks associated with gambling, including the possibility of losing money. No result, return or outcome is guaranteed unless clearly stated in the applicable game rules.

Before playing, you should review the information displayed for the relevant game, including any instructions, stake options, eligibility conditions and settlement rules. If a game is interrupted by a technical problem, the operator may investigate the relevant records and take reasonable steps to correct or settle the affected activity. Technical records may be used when reviewing disputes.

Deposits and payments

You may use only payment methods that are available through the service and that are registered in your name or that you are authorised to use. You must ensure that payment information is accurate. Payment providers may apply their own terms, fees, processing rules and security checks. The operator is not responsible for delays or restrictions caused by a payment provider, financial institution or network.

Funds should be deposited only for genuine participation in the available services. You must not use the platform to process funds obtained unlawfully or to move money between accounts without a legitimate purpose. Deposits may be subject to verification, minimum or maximum amounts, method-specific conditions and other controls displayed at the time of the transaction.

Withdrawals and balances

Withdrawal requests may be subject to identity verification, payment checks, game activity review and other reasonable compliance procedures. The operator may return funds using an appropriate method and may require a withdrawal to be made through a verified payment method. Processing times can vary depending on the method used, checks required and factors outside the operator's control.

You should review your balance and transaction history regularly and report any suspected error as soon as possible. If a technical, administrative or obvious display error results in an incorrect balance or settlement, the operator may correct the error. Where a game or transaction has been affected by a clear error, the operator may void or adjust it in accordance with the applicable rules and law.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses, rewards and special offers may be subject to separate terms. Those terms may include eligibility conditions, qualifying activities, expiry dates, wagering requirements, game restrictions, maximum values, withdrawal conditions or other limitations. You should read the specific promotion terms before opting in or using an offer.

The operator may withdraw, change or refuse a promotion where permitted by the relevant terms, including where there is suspected abuse, duplicate participation, technical error or a breach of these Terms & Conditions. A promotion must not be used in a way that is deceptive, unfair or designed to avoid its stated conditions.

Responsible gambling

Gambling should be treated as entertainment, not as a solution to financial difficulties or a way to recover losses. Set a budget and time limit before you play, never gamble with money needed for everyday expenses, and avoid playing when you are upset, tired or under the influence of alcohol or other substances.

Only gamble with money you can afford to lose.
Take regular breaks and keep track of your time and spending.
Do not chase losses or increase stakes to try to recover money.
Use available account controls, limits, breaks or exclusion options where offered.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can contact the operator through the support options made available on the website to ask about responsible gambling tools, account restrictions or closure. Independent gambling support services may also be available in Australia. If you feel that gambling is no longer enjoyable or manageable, stop playing and seek appropriate help.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and legal requirements. Information may be used to provide services, manage accounts, process payments, verify identity, prevent fraud, meet compliance obligations, improve the platform and communicate with you about your account. You should review the Privacy Policy for further information about collection, use, storage and disclosure.

5. Prohibited use, liability and complaints

You must not interfere with the operation or security of the website, introduce malicious software, use automated tools without permission, exploit a vulnerability, manipulate a game, reverse engineer the platform or attempt to gain unauthorised access. You must not engage in collusion, fraud, identity misuse, bonus abuse or any conduct intended to obtain an unfair advantage.

The website and its services are provided subject to availability. The operator will take reasonable steps to maintain a secure and functional service but cannot guarantee uninterrupted access, error-free operation or that every feature will always be available. Access may be suspended for maintenance, security, technical, legal or operational reasons.

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, failures of telecommunications or payment networks, device or software problems, incorrect information supplied by you, or your failure to protect account credentials. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support or contact channel provided on the website. Include enough information to identify the relevant account or transaction, but do not send passwords or unnecessary sensitive information. The operator may ask for further details so that the matter can be reviewed fairly.

You should allow the operator a reasonable opportunity to investigate and respond. Records relating to account activity, transactions and communications may be reviewed as part of this process. If a matter cannot be resolved through the available support process, you may have rights under applicable consumer, gambling or other Australian laws. These terms are intended to operate consistently with those rights.